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Need technical support or have a general support question? Support access is built into our platform in real time. As a student navigates through their exam, a link to live chat and support services is just a click away—no need to leave the test session or question how to find technical help when they run into a problem.

We provide thorough training to our support agents so they are ready to offer you clear, quick, and consistent assistance. Any time of day or night, you can reach out to our best-in-class team and immediately speak with someone who can help you. Working on an exam on Labor Day?

Setting up an assessment over winter break? Getting a head start over the weekend? Our agents are available to help. Technical support is included with the proctoring fee at no additional cost and is provided by Honorlock employees based at our corporate headquarters in Boca Raton, Florida.

No matter the issue, we can solve it for you. If you need help, give us a call, send us an email, or start a live chat session. To get started with your exam, you need a functioning webcam and microphone and the Honorlock Chrome extension. You can find details about system requirements below. Browser Google Chrome minimum version Internet Speed : 1. Google may no longer provide updates for your operating system.

To maintain our high-quality services, we require operating systems that can be updated to Chrome 56 or higher. Users with end-of-life systems will need to update their system or use another device. Go to honorlock. If your test is asking for a password, double check that you have the Honorlock Chrome extension installed.

Support Request Demo. Get Support Need technical support or have a general support question? Begin Live Chat. Support Honorlock. Best-in-Class Team We provide thorough training to our support agents so they are ready to offer you clear, quick, and consistent assistance. Honorlock Support Options.

EMAIL support honorlock. What You Need To get started with your exam, you need a functioning webcam and microphone and the Honorlock Chrome extension.Many of our clients have asked us how to beat ProctorU or other such sites that host online proctoring. While many schools require no online-proctored exams, some others require a few online-proctored exams each semester. Out of curiosity, we signed up for a few classes that required multiple proctored exams in an attempt to determine the best way to game the system for different online proctoring companies.

We also added directions for a more advanced set-up so that you can take the exam with a remote test taker who is not in the room with you. As a preface, this blog is LONG. You can probably jump straight to the diagrams and skip all of the reading, however getting caught cheating is never fun so we went into as much detail as we could in the set-up and execution instructions so that you are as fully prepared as possible.

The Problem. First, when taking an online-proctored exam you are required to have a computer, a monitor, and a webcam, as well as a CD or a mirror of some sort to show the proctor that you do not have any notes taped to the side of your monitor. Additionally, the proctor then uses their remote access, takes over control of your mouse, and checks the settings on your computer to ensure that you only have one monitor display and to disable your screenshot capability.

Lastly, the proctor then has you spin your webcam around the room so they can see where you are taking the test. If you can have your webcam securely attached to your monitor or even better as built into your monitor, this limits the range of visibility that they can see. Basically you are stuck in front of your monitor with a webcam that shows all of your eye and body movements with no way to really project the image of the exam to anyone else, short of having a two-way mirror behind you, which seems excessive.

Solution: Hardware and Software Requirements. Solution: Basic Set-Up. First you need to determine if the person who is going to take your test for you will be in the room with you. If the person who is going to do the test can be with you, the set-up is pictured below. The person is able to see the exact same image that you see on your monitor, but because the image is split via hardware, there is no indication in your computer settings that two monitors are connected to the one computer.

If you have properly set-up this design, there will only be one monitor that appears to be in use by the computer. If you are using a laptop, make sure you have it closed and set to turn-off the laptop display so that only the monitor you are using shows a display and not both the monitor and the screen of the laptop. Also, make sure the laptop is fully out of the visual field of the webcam- explaining why you have a splitter connected would be difficult.

If this is not possible, you can always add a third VGA male-to-female connector cable connecting your laptop to the splitter, which virtually eliminates the chance that the splitter can be seen if your laptop must be within range of the webcam.

Since you cannot look away from the computer or in any way acknowledge that there is anyone else in the room, the communication needs to be done through touch under your desk or by sliding the written answer under the base of the monitor on your desk.

This is the easiest way to do a multiple-choice test. There is also another option using color coded flash cards from another room further described at the end of the blog under "Key Things to Remember". This allows you to have your head down while you are either writing on scratch paper or using your calculator and places the answer within your field of sight without being in the range of the webcam.

Because your eyes and head are already down, the webcam does not pick up the slight movement of your eyes to look at the notecard. During our trials, no one ever asked to see the scrap paper and none of the proctors are specifically trained in the subject- they are purely trained to watch for eye and body movement that indicates cheating.

Solution: Advanced Set-Up. We found that the best way for this to work is if the remote test taker has a Mac and both are working with an iPhone.

The remote test-taker then quickly types the answer back on their Mac, and sends it via iMessage, or holds up a flashcard with the multiple choice letter into the view of Facetime.

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For complicated answers, tying an answer is also easier on a computer than it is via text message. Bottom line, this set-up allows you to communicate with a remote test taker however you decide to and then convey the questions back to the person taking the test. For multiple-choice tests, the process is fast enough that the person taking the test in front of the webcam can simply look confused for seconds until they feel the answer being tapped onto their leg.

Key Things to Remember. If you have the second monitor set-up in an adjoining room which is a good idea for when the proctor has you spin the webcam to show your roommake sure you practice the path the "helper" will take when they move into the room to give you the answer. Be sure your VGA connections are secure during the movement.We value your feedback.

Please let us know below what you think of our new website. This form is for feedback only. For technical issues, please visit our Support Services page. Resources to help you get ready to temporarily take your class online. Honorlock is an alternative proctoring solution offered by FIU Online.

Honorlock Proctoring

While ProctorU offers a live proctor and appointment registration, Honorlock records the exam session while allowing students to test at their convenience. Afterwards, certified in-house proctoring staff review all footage to ensure test integrity. If you would like more information about using Honorlock in your fully online course, please contact your instructional designer or refer to the user guides for Canvas.

What do I need to know before taking my exam? Ensure your computer is charged and has a good internet connection. Use Google Chrome when you login to take your test. Why do I need a photo ID? What forms of ID are acceptable? We verify the photo and name on your ID to ensure you are the correct test taker.

You can use any government issued i. What if something goes wrong during my exam? If you need any assistance, contact our support agents by phone or live chat. What equipment is needed? You will need to have a working webcam, microphone, and laptop or desktop computer.

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Integrated or external USB will both work. How is my privacy protected? We use secure encrypted protocols to save and view all test taker assets. Honorlock's certified proctors and your institution's faculty are able to review test session videos until deleted based on the school's retention policy.

Let us know what you think. Search FIU Online. Contact Us. Current Students Future Students Faculty. Faculty Center EST. Technology Honorlock Proctoring.Michael London provides examples of creative tactics distance learners use to try to break the rules when taking exams. Ten years ago, when the U.

Today, that number has nearly doubled, with one in four students enrolled in at least one online course.

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As online learning goes mainstream, colleges and universities face an array of well-documented challenges and opportunities. Can online programs help higher education make good on its promise to working adults and other nontraditional learners? How can we balance scale with quality to improve not just access, but also completion rates? And, of course, how can we ensure integrity in an increasingly fragmented system of learners, taking courses -- and tests -- on a multiplicity of devices and formats?

After all, research suggests that most students hold the perception that it is easier to cheat in an online course than in a traditional one. That may not be the case. And when it comes to working around the system, test takers show no shortage of creativity.

Despite advances in online learning, some aspiring cheaters still prefer taking a more traditional route to getting caught.

Virtual Proctoring – Is It True The System Can Be Broken?

Even automated solutions now incorporate facial recognition and detection technology that not only verifies student identities, but can detect when test takers leave the area or turn their head for a certain amount of time, flagging potential concerns for faculty. One student held his cell phone up to his computer screen in order to take pictures of the exam. He had apparently forgotten that webcams go both ways.

Of course, there are other ways to take a screenshot without pulling out a camera -- but those would-be cheaters are out of luck, too. Keystroke analysis allows proctors to detect irregularities as students type.

Some students use furniture to provide cover -- closets, desks and beds can all act as shelter for cheaters looking to game the system. When it comes to the most versatile piece of decor, however, blinds might top the list.

How To Make Sure Online Students Don't Cheat

One student enlisted the support of a friend who whispered answers while hiding behind the blinds. High-quality audio detection in both live and automated proctoring can alert proctors to suspicious sounds. Others go it alone: one student taped the answers to clear vinyl blinds in the room. Unfortunately for him, before each exam, students must show proctors around their test-taking environment to make sure nothing escapes their notice. Students also try to take advantage of technology to stay one step ahead.

One used a Bluetooth headset to relay information back and forth to a friend in another room. Unfortunately, webcam technology has developed as well -- and the proctor immediately spotted the device. When asked if he had anything in his ear, the student not-so-discreetly dropped the headset on the floor like it was never there.

Not quite smooth enough. For every new online exam proctoring technology, students will be hard at work finding new ways to get around the rules. But for all their inventiveness, the examples above do have something in common: in every case, the cheater was caught. We may never run out of stories to tell about the creativity of cheaters taking online exams.

Colleges announce furloughs and layoffs as financial challenges mount. Listing funds each college can expect to receive under the federal stimulus. Feds begin distributing emergency grants for students affected by campus closures. Survey shows potential impact of coronavirus on enrollment. Colleges move summer classes online; some consider tuition reductions, technology fee waivers. Be the first to know. Get our free daily newsletter.Dear Students, Honorlock respects the privacy of the students who use our services.

We do not sell or otherwise commercialize your personal data and use the data only to provide and improve our proctoring services. In order to maintain the validity and integrity of the exam process, we need to collect certain data from and about you.

We collect only the data that enables us to do so. Nothing more. We understand that you are anxious during these trying times and wish to assure you that we take our responsibilities very seriously. Your school would not have selected us if we were not trustworthy stewards of your personal information. If you would like more information about our privacy practices, please click here. We wish you good luck with your exams and continued safety and health. Yours truly, Honorlock.

We understand how frustrating it can be to navigate online exams. You want something quick and straightforward, but instead you have to download a clunky test proctoring program, schedule a timeslot for your exam, and walk through multiple verification steps.

Our system was built by students for students. No scheduling, no software, and no headaches. Take your proctored test on-demand any time, day or night.

You get to work during the times of day when your attention and focus is sharpest, and our AI system monitors you during your test. Your instructor will receive a report of any flagged incidents and a video of your exam session to review if necessary.

Our authentication process is the fastest on the market, and it allows you to get going quickly. Our support agents provide best-in-class support, and each one is trained to offer quick and consistent assistance. Say goodbye to the headaches that come along with online proctored exam delivery.

Yes and no. Your webcam is recording you during your test, but no one is watching your exam in real time. We use AI technology to monitor your session, and, if it senses that something is wrong, it will trigger a live proctor pop in. The proctor will assess the situation, help you get back on track, and send any notes about the incident to your instructor. After your test, one of our exam proctors may review the exam session to look for any potential violations, and the recording will also be sent to your instructor along with any notes from our proctors.

We use a combination of AI technology and human proctors because we understand that things happen. Your instructor will also be able to review the recording of your virtually proctored exam to review any flagged incidents. Our AI system is built to ensure that you keep your focus on your exam without any external distractions.

You may trigger a live proctor pop in due to insufficient lighting, background noise, or an incomplete room scan. Ensure your computer is charged and has a good internet connection. Use Google Chrome when you log in to take your test.

We verify the photo and name on your ID to ensure you are who you say you are. You can use any government issued ID e. If you need any assistance, contact our support agents by phone or live chat. During your exam, our support menu is visible on-screen, and our agents are just a click away. You will need a working webcam, microphone, and laptop or desktop computer. The webcam and microphone can be integrated or external USB devices.

We use secure encrypted protocols to save and view all student assets.Technology has changed the way students take tests. My daughter was able to extend one of her holiday breaks by scheduling her exam at home. FAU actually uses two different online test-taking services to prevent online class students from cheating on their online exams; Honorlock and Lockdown.

The company Honorlock was actually created by FAU students who felt it was unfair for students to take the class online and cheat. Honorlock is based out of Boca Raton. To begin the test you have to take a picture of yourself, your student ID, and do a scan of the room you are taking your test in.

Once you do this, the exam will start. You are screen sharing with Honorlock for the entire length of the test to prevent students from looking up answers on their computers. Personally, I think this program is an invasion of privacy, you have no choice but to take it in your room, and it weirds me out that now someone random behind a computer gets to see my bedroom and where I live.

I use it for 4 out of my 5 classes. Lockdown Browser is a different type of program than Honorlock. Lockdown Browser does not videotape you taking the test, although they do monitor your screen.

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Lockdown Browser launches its own internet for you so you can take your test in a secure location. Even though they are not videotaping you, they prevent you from looking at other websites and from cheating using the device you are taking it on. With Honorlock, you do not need to schedule as it is on-demand proctoring. And, it only works with certain operating systems and internet speeds so students will want to make sure their computer meets the minimum requirements.

Lockdown does require students to install the software.

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It does not work on standard browsers including IE, Firefox or Safari. For installation, demos and tutorials on how it works, click here. I had a situation where the program randomly quit and shut me out. I had to log back in and continue taking the test.

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It was extremely stressful because I did not want them to think I was cheating when the program quitting was not my fault. The best advice is to contact Honorlock immediately when you log back in and tell them what happened. All of the teachers write in the syllabus that if we are experiencing issues with Honorlock, we contact Honorlock and not our teacher, because apparently there is nothing they can do.

You have to go through the program so that if you really did nothing wrong, they will make sure to notify your professor that it was a mistake on their end. Honorlock does offer technical support before, during and after the proctored text via phone or live chat. Find out more about how to use HaveUHeard as a great resource here.

Save my name, email, and website in this browser for the next time I comment. Previous Next. Michelle Balaun T 0 Comments. Leave A Comment Cancel reply Comment.Click the link to view our special agreement and pricing. Honorlock provides on-demand proctoring services for schools and universities. Our simple, affordable platform operates around you—no scheduling, headaches, or bulky software downloads. We prioritize academic integrity and are continually innovating to hinder cheating, and our patented mobile device detection system is the only technology of its kind.

Let our cloud-based service make it easy. Secure your test answers. Our technology removes test content from the Internet, automatically. Our award-winning, patented technology prevents mobile devices from searching test answers online. Artificial Intelligence listens for keywords to identify possible acts of academic dishonesty and alerts a live proctor to intervene in real-time. Because we use a record and review system, all our exams are proctored on-demand.

Whenever a student is ready, whether at lunchtime or in the middle of the night, they can log in and begin their test. We use AI technology to monitor the exam live, and our certified online test proctors review the exam recording. We then send reports of any incidents to the instructor along with the recordings to review as needed.

We also offer several layers of protection to prevent students from accessing unauthorized testing information. Our top-notch software lets you offer convenience and flexibility to your students without sacrificing security or academic rigor. Students install the Google Chrome extension to get started. In just 60 seconds—the fastest on the market—they can verify their identity and begin their exam. It also prevents them from accessing the answers from another browser window or an external device like their smartphone.

If the AI notices anything suspicious, like an extra person in the room, a live proctor can pop in to check on them and prevent academic violations.

Add our Chrome Extension in one click to begin proctoring. No additional software required. Forget student authentication nightmares with the fastest verification technology on the market. Begin your test as your normally would.

Instructors will receive a report afterwards of any incidents. Built for Students by Students We understand the frustration that can come with trying to schedule and take an online exam.

At the same time, when we were students at Florida Atlantic University, we were frustrated with our peers who were cheapening the degree we were working toward by cheating—especially in online exams. We saw the problem, decided to create a solution, and our online proctoring system is the result. Our system is a game-changer for institutions, instructors, and students. Request Demo. Support Request Demo. Built for Students by Students No scheduling.

No headaches. Simple and affordable on-demand proctoring.